FastrSoft

Get Pixel Ultimate Pro

Privacy Policy

Last Updated: September 7, 2026

FastrSoft (“FastrSoft”, “we”, “us”, or “our”) respects your personal privacy and is deeply committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, and protect information when you visit our website (https://fastrsoft.com), create an account, purchase a software license, download our WordPress plugins (including Pixel Ultimate Pro), or communicate with our technical support team.

By using our website, purchasing our software, or accessing our services, you acknowledge the terms outlined in this Privacy Policy.

1. Information We Collect

We collect only the minimum necessary information required to provide, license, and support our software products.

A. Information You Provide Directly

  • Account & Contact Data: Name, email address, company name, website URL, and username created during registration or checkout.
  • Support Inquiries: Information provided when submitting support tickets, including error logs, store configuration details, and troubleshooting notes.
  • Survey & Feedback Data: Voluntary feedback, feature requests, and customer reviews.

B. Automatically Collected Technical Data

  • Device & Connection Details: IP address, browser type and version, operating system, referring URLs, and access timestamps.
  • License Activation Telemetry: When activating a license for Pixel Ultimate Pro, our activation API receives your WordPress site URL, WordPress version, WooCommerce/FluentCart version, PHP version, and plugin version to verify license validity and deliver automated software updates.
  • Website Usage Analytics: Anonymized browsing patterns, page views, and navigation sequences on fastrsoft.com.

2. Payment Data & Paddle as Merchant of Record

All financial transactions and orders on FastrSoft are processed exclusively by our authorized online reseller and Merchant of Record, Paddle.com (Paddle Payments Limited / Paddle.com Inc.).

Crucial Security Disclosure:

FastrSoft does NOT process, collect, or store your credit card numbers, debit card numbers, CVVs, or bank account credentials on our servers.

When you purchase a license:

  1. Your payment details are transmitted directly to Paddle via TLS 1.3 encrypted checkout modals.
  2. Paddle is fully certified under PCI-DSS Level 1 (the highest global payment security standard).
  3. Paddle processes transactions, calculates and remits applicable VAT/GST/sales taxes, and handles anti-fraud screenings.
  4. FastrSoft receives only tokenized transaction records from Paddle, including:
    • Paddle Order ID and Subscription ID
    • Customer Name and Email Address
    • Purchased Plan / Tier (e.g., Starter, Agency, Enterprise)
    • Transaction Date, Currency, and Amount Paid
    • License Key generated for the order

For questions regarding Paddle’s data protection practices, please review Paddle’s Privacy Policy or visit https://paddle.net.

3. How We Use Your Information

We process personal information only for legitimate business purposes, including:

  • Fulfillment & Licensing: Generating and dispatching your unique cryptographic license keys and download links.
  • Automated Updates: Verifying your domain activation status to deliver secure plugin updates and bug fixes.
  • Customer Support: Diagnosing technical issues, answering inquiries, and troubleshooting conversion tracking configurations.
  • Billing Administration: Managing subscription renewals, plan upgrades, and prorated licensing adjustments.
  • Security & Fraud Prevention: Detecting unauthorized license key sharing, illegal distribution, or malicious API abuse.
  • Service Announcements: Sending critical security advisories, major release notifications, and product update notes (you may opt out of non-essential marketing emails at any time).

We will never sell, rent, or trade your personal information to third-party data brokers or advertisers.

4. Cookies & Tracking Technologies

FastrSoft utilizes standard cookies and local storage tokens to maintain website functionality, remember preferences, and analyze web traffic.

Categories of Cookies Used:

  • Strictly Necessary Cookies: Essential for user login sessions, shopping cart persistence, and security verification.
  • Functional Cookies: Remember user preferences, such as your chosen billing toggle (Monthly vs. Yearly).
  • Analytics Cookies: Anonymously evaluate website performance and visitor navigation patterns.
  • Consent Management: We deploy a transparent Consent Management Platform (CMP) supporting Google Consent Mode v2. Visitors may customize their cookie preferences at any time.

For comprehensive information regarding cookie durations, types, and management, please refer to our dedicated Cookie Policy.

5. Third-Party Service Providers & Processors

We partner with reputable third-party infrastructure providers who adhere to strict data security standards:

  • Merchant of Record & Payments: Paddle.com (UK / USA)
  • Hosting & Infrastructure: Secure cloud infrastructure with end-to-end TLS encryption
  • Transactional Email Delivery: High-deliverability SMTP infrastructure for purchase receipts and license notifications
  • Helpdesk & Ticket System: Secure customer support ticketing and knowledge base tools

All third-party service providers are contractually obligated to handle data confidentially and solely for the requested services.

6. Data Retention Policy

We retain your personal data only for as long as reasonably required to fulfill the purposes for which it was collected:

  • Active Customer Accounts: Retained for the duration of your active license and account standing.
  • License & Activation Records: Retained for the life of the software license to verify entitlements and provide updates.
  • Financial & Tax Records: Transaction tokens, invoices, and purchase records are maintained for 7 years to comply with statutory accounting and tax regulations.
  • Support Inquiries: Retained for up to 24 months to maintain context for ongoing customer assistance.

7. Your Legal Privacy Rights (GDPR & CCPA/CPRA)

Depending on your jurisdiction (such as the European Economic Area, the United Kingdom, or California), you are entitled to specific statutory data privacy rights:

  • Right of Access: Request a copy of the personal information FastrSoft holds about you.
  • Right to Rectification: Request corrections to any inaccurate or incomplete personal information.
  • Right to Erasure (“Right to be Forgotten”): Request the permanent deletion of your personal data, subject to legal compliance exemptions (e.g., tax records).
  • Right to Restrict Processing: Request restrictions on how your personal data is utilized.
  • Right to Data Portability: Obtain your personal data in a structured, machine-readable format.
  • Right to Object: Object to data processing based on legitimate interests or direct marketing.
  • Non-Discrimination: Exercise your statutory rights without fear of penalty, altered pricing, or diminished service levels.

To exercise any of these rights, please email your request to support@fastrsoft.com. We will acknowledge and process verified requests within thirty (30) calendar days.

8. Data Security Safeguards

We implement industry-standard administrative, physical, and technical safeguards to protect your personal information against unauthorized access, destruction, loss, alteration, or disclosure. All data transmissions are encrypted using Transport Layer Security (TLS 1.3). Access to customer accounts and databases is strictly restricted to authorized FastrSoft personnel governed by two-factor authentication (2FA).

9. International Data Transfers

FastrSoft serves customers globally. Personal data collected by FastrSoft and its processors (including Paddle) may be transferred, stored, and processed across international borders, including the United Kingdom, the European Union, and the United States. Where international transfers occur, we ensure standard contractual clauses (SCCs) and appropriate adequacy safeguards are enforced.

10. Children’s Online Privacy Protection

Our website, software, and services are designed strictly for commercial, business, and adult professional use. FastrSoft does not knowingly collect or solicit personal data from children under the age of 16. If we discover that personal information has been collected from a child under 16 without parental consent, we will promptly delete that information.

11. Updates to This Privacy Policy

FastrSoft reserves the right to amend or update this Privacy Policy periodically to reflect technological updates, product changes, or statutory adjustments. Any changes will be posted on this page with an updated “Last Updated” revision date.

12. Contact Our Privacy Team

If you have questions, inquiries, or complaints regarding this Privacy Policy or FastrSoft’s data handling practices, please contact us: