FastrSoft

Get Pixel Ultimate Pro

Contact Us & Customer Support

Last Updated: September 7, 2026

Welcome to the FastrSoft Support Center. Whether you have pre-sales questions about Pixel Ultimate Pro, need assistance configuring Server-Side Conversions API (CAPI), or require billing help, our technical engineering team is here to help.

1. Official Business Contact Details

2. Customer Support Channels & Service Level Agreements (SLA)

We take pride in providing rapid, engineer-led technical assistance for all our WordPress plugins and tools:

Tier / CategoryPrimary Support ChannelGuaranteed Response SLACoverage
Pre-Sales & General InquiriesEmail (support@fastrsoft.com)Within 24 Business HoursMon – Fri (9am – 6pm GMT+6)
Starter License TierEmail Helpdesk & TicketsWithin 24–48 HoursMon – Fri
Agency License TierPriority Support QueueGuaranteed Within 4 Hours24/7 / 365
Enterprise License TierPrivate Slack Channel & PhoneInstant / Under 1 Hour24/7 Dedicated Engineers
Critical Bug ReportsSecurity & Incident ResponseWithin 2 Hours24/7 Immediate Escalation

3. Payment, Billing & Transaction Inquiries (Paddle)

All financial orders on fastrsoft.com are processed by our authorized Merchant of Record, Paddle.com.

If you have inquiries regarding:

  • Finding an order receipt or tax invoice
  • Updating your credit card or PayPal billing information
  • Inquiring about a transaction or payment status
  • Requesting assistance with a renewal or refund

You can access Paddle Buyer Support 24/7 directly at: 👉 https://paddle.net

You may also reach our internal billing team at support@fastrsoft.com.

4. Send Us a Message

You can reach our support team directly via email at support@fastrsoft.com or submit your message below:

<div class="fsb-contact-form-container">
  <form action="#" method="post" class="fsb-contact-form">
    <div class="fsb-form-group">
      <label for="contact-name">Full Name *</label>
      <input type="text" id="contact-name" name="name" required placeholder="John Doe" class="fsb-form-input">
    </div>
    
    <div class="fsb-form-group">
      <label for="contact-email">Email Address *</label>
      <input type="email" id="contact-email" name="email" required placeholder="john@example.com" class="fsb-form-input">
    </div>

    <div class="fsb-form-group">
      <label for="contact-license">Paddle Order ID / License Key (Optional)</label>
      <input type="text" id="contact-license" name="license_key" placeholder="e.g. PAS-XXXX-XXXX" class="fsb-form-input">
    </div>

    <div class="fsb-form-group">
      <label for="contact-subject">Inquiry Type *</label>
      <select id="contact-subject" name="subject" class="fsb-form-select">
        <option value="tech-support">Technical Support (Pixel Ultimate Pro)</option>
        <option value="billing">Billing, Invoice or Refund Question</option>
        <option value="licensing">License Key & Domain Activation</option>
        <option value="pre-sales">Pre-Sales Question</option>
        <option value="enterprise">Enterprise Custom Inquiries</option>
      </select>
    </div>

    <div class="fsb-form-group">
      <label for="contact-message">Message *</label>
      <textarea id="contact-message" name="message" rows="5" required placeholder="Describe your question or issue in detail..." class="fsb-form-textarea"></textarea>
    </div>

    <button type="submit" class="fsb-btn fsb-btn-primary">Send Message to Support</button>
  </form>
</div>

5. Frequently Requested Resources