FastrSoft

Get Pixel Ultimate Pro

Refund & Cancellation Policy

Last Updated: September 7, 2026

At FastrSoft (https://fastrsoft.com), we are committed to delivering enterprise-grade software products and exceptional customer experiences. We stand behind our software plugins, including Pixel Ultimate Pro, and provide transparent refund and cancellation terms.

Because our products are delivered electronically via instant digital downloads and cryptographic license keys, this Refund & Cancellation Policy governs your purchase.

1. Paddle Processes All Transactions and Refunds

Paddle.com (Paddle Payments Limited / Paddle.com Inc.) is the authorized online reseller and legal Merchant of Record for all purchases made through FastrSoft.

  • Refund Processing: When a refund request is approved, the refund is processed directly by Paddle back to the original payment method (Credit Card, Debit Card, PayPal, Apple Pay, Google Pay, or iDEAL) rather than being remitted directly by FastrSoft.
  • Buyer Support: Customers may contact Paddle’s dedicated buyer support service at any time regarding transaction and billing issues via https://paddle.net.

2. Our 14-Day 100% Money-Back Guarantee

We want you to try Pixel Ultimate Pro with complete confidence. Therefore, we offer an unconditional 14-Day Money-Back Guarantee on all initial license purchases.

Terms of the 14-Day Guarantee:

  • You may request a 100% full refund within fourteen (14) calendar days of your initial purchase date.
  • If the plugin does not resolve your tracking discrepancies, fails to integrate with your WooCommerce or FluentCart store, or simply does not satisfy your technical expectations, you are entitled to a complete refund.
  • While our engineering team is available 24/7 to resolve any configuration hurdles or technical bugs, you are never required to accept technical assistance to receive your refund. If you simply want a refund within 14 days, we will honor your request promptly.

3. Subscription Cancellations (Monthly & Annual Plans)

FastrSoft licenses may be purchased as flexible Monthly subscriptions or discounted Annual subscriptions.

A. How to Cancel

You can cancel your active subscription at any time, with zero cancellation fees, via either of the following methods:

  1. Self-Service Dashboard: Log into your FastrSoft account at https://fastrsoft.com/my-account/ and click Cancel Subscription under the Subscriptions tab.
  2. Paddle Buyer Portal: Manage or cancel your subscription directly through Paddle at https://paddle.net.
  3. Email Request: Email our support desk at support@fastrsoft.com at least 24 hours prior to your scheduled renewal date.

B. Effects of Subscription Cancellation

  • Future Charges Cease: Cancelling your subscription immediately stops all future automatic renewal charges.
  • Continued Access Through Billing Period: Your license key, access to software updates, and support desk privileges will remain fully active until the final day of your currently paid billing period.
  • Subsequent Renewals: Subscription renewals that process outside the initial 14-day money-back guarantee are non-refundable once billed. To avoid being charged for an upcoming renewal, ensure your cancellation request is submitted prior to the renewal date.

4. Upgrades & Prorated Billing

If you upgrade your plan (e.g., from Starter 1-Domain to Agency 5-Domains or Enterprise):

  • Paddle automatically calculates a prorated charge based on the remaining days in your active billing period.
  • Upgrades take effect immediately upon checkout.
  • Upgrades and billing adjustments are non-refundable once activated.

5. License Status Following a Refund

Once a refund has been issued:

  1. The associated cryptographic license key is permanently deactivated on our licensing servers.
  2. Automated in-dashboard plugin updates, security patches, and CAPI telemetry endpoints are suspended for that key.
  3. Access to premium support tickets is terminated for that product.
  4. In accordance with our software license agreement, you agree to uninstall and remove all copies of the software from your domains.

6. Fraud, Abuse & Chargeback Policy

To maintain fair pricing for legitimate customers, FastrSoft and Paddle reserve the right to decline refund requests under the following conditions:

  • Repeated Refund Abuse: Evidence of purchasing, downloading the plugin files, requesting a refund, and repeatedly repurchasing under different names or email addresses.
  • Software Redistribution: Evidence that the software or license keys were unlawfully redistributed, shared on warez/nulled forums, or resold to unauthorized third parties.
  • Chargeback Filings: If you initiate an unauthorized payment dispute or credit card chargeback without first contacting FastrSoft or Paddle, your account and all associated domain activations will be permanently blacklisted across our global network. We kindly urge you to contact us directly at support@fastrsoft.com — we process legitimate refund requests within 24 business hours.

7. Defective or Incompatible Software

If you encounter a software defect or incompatibility:

  1. Please review our documentation and reach out to our support team at support@fastrsoft.com.
  2. If our team cannot resolve an identified bug or incompatibility within your supported WordPress, WooCommerce, or FluentCart environment, you will be offered a full refund regardless of the elapsed time within your warranty window.

8. Step-by-Step Instructions: How to Request a Refund

Requesting a refund is quick and straightforward:

Method 1: Contact FastrSoft Support (Recommended)

  1. Send an email to support@fastrsoft.com with the subject line: Refund Request - [Your Order/License Number].
  2. Include your Paddle Order ID (from your receipt) and the email address used during purchase.
  3. (Optional) Briefly let us know why the software did not work for you — your feedback helps us improve!
  4. Our team will verify your purchase and instruct Paddle to issue your refund within 24 business hours.

Method 2: Contact Paddle Buyer Support

  1. Visit https://paddle.net.
  2. Enter your email address and Paddle Order ID to locate your transaction.
  3. Submit a refund or cancellation inquiry directly to Paddle’s support team.

9. Contact Us

If you have questions regarding this Refund & Cancellation Policy, please contact: